If you would like to return your item please contact us immediately. If the item is damaged or the incorrect item do not throw it away. We will happily replace it with a new item or the correct item. We will try out best not to inconvenience you. Certain items cannot be returned such as intimate items, but again if there is a problem with what you have received please let us know and we can resolve it for you. None of this will affect your consumer rights. If you would like to speak with a customer service representative, please call us Mon - Fri 9am - 4am and someone will deal with your issue. Please have your order details to hand when you call up.